Student Support

Extensive Networks provides and maintains the communications system in your student housing community. Everyone at Extensive Networks is working very hard to ensure the quality of the services you receive exceeds your expectations. In fact, the student residents receive a regular survey from us to make sure everything is working to your satisfaction and to solicit ideas on how we might improve the service. When you receive the survey, we would appreciate your taking the time to complete it. 

We have produced a Get Connected Guide to help you easily set up your equipment, connecting your computer to the Local Area Network and your television to the Video Programming Network. The guide also contains information on the telephone service provided in your unit. 

Please note that Extensive Networks is responsible for providing service to the wall outlets, not for connecting your TV or PC to the service. You are responsible for connecting and configuring your equipment. We have taken every possible step to make sure you can connect easily to the networks. In the event you run into difficulty connecting your PC to the LAN, we hope this guide will help you get connected. Additional help is available 24 hours per day from Extensive Networks’ help desk. Call toll free 1-866-559-4223.